In 2005, the government of Ontario passed the Accessibility for Ontarians with Disabilities Act (“AODA”) with the goal of making Ontario accessible by 2025. AODA develops, implements and enforces accessibility standards in areas including:
- Customer Service;
- Information and Communications; and
The Accessibility Standards for Customer Service, which became law on January 1, 2008, relate to the provision of goods and services in a manner that is accessible to persons with disabilities. The Integrated Accessibility Standards regulation (“IASR”), which became law on July 1, 2011, combines the remaining standards of Accessible Information and Communications and Employment Accessibility. The IASR requirements will be phased in over time.
Ayotte Dupuis O’Neill (“ADO”) is committed to service excellence and to providing an accessible and inclusive environment. To that end, ADO is committed to ensuring that people with disabilities are able to access and benefit from our services in the same place and in a similar manner as other clients, in a way that respects their dignity and independence.
ADO supports the goals of AODA and has and will continue to establish policies, practices and procedures that are consistent with the standards established under AODA in a timely manner. ADO is committed to meeting the requirements of existing and future legislation related to the identification, removal and prevention of barriers to people with disabilities and to becoming barrier free.
This policy outlines how the Firm achieves and will continue to achieve accessibility through meeting its requirements defined under AODA.
Application of the Policy
All employees, lawyers, volunteers and third party individuals and entities that provide services on ADO’s behalf follow the policy in this document.
Customer Service Standard
ADO has been in compliance with the Customer Service Standard under AODA.
ADO’s primary goal is to deliver services to our clients in a respectful, welcoming, and supportive manner, and we feel that the best way to be sure we are doing so is to invite your feedback regarding our service. We invite you to direct any questions, concerns, or compliments about our policy to firstname.lastname@example.org:
ADO is committed to ensuring all employees, lawyers, volunteers, and third party individuals and entities working on the Firm’s behalf are provided training on the requirements of the IASR and on the Ontario Human Rights Code as it relates to persons with disabilities, and that such training is provided as soon as practicable.
In accordance with the IASR, ADO will:
- Ensure that training will be provided in a way that best suits the duties of the individual receiving it;
- Ensure that training is provided on any changes to prescribed policies on an ongoing basis.
Information and Communications Standard
The Firm is committed to having an atmosphere that welcomes feedback from all parties through a variety of means, to continuously improving feedback processes and to creating consistency in response times.
In accordance with the IASR, and as outlined in the Multi-year Accessibility Plan, ADO will:
- Ensure existing and new feedback processes are accessible to persons with disabilities through accessible formats and communication supports, upon request and in a timely manner;
- Ensure the process for feedback is welcoming and responses to correspondence are completed in a timely manner and in an accessible format, upon request.